Simplifying Prepaid Card Enquiries for FAB Customers
Instant access to prepaid card information, without the wait.
Overview
First Abu Dhabi Bank provides prepaid card services to customers across the UAE. Customers needed a fast and secure way to access card balances, transaction details, and other essential prepaid card information without relying on customer support or visiting a bank branch.
The Challenge
Prepaid card information was spread across multiple banking systems, making routine enquiries time-consuming for customers and increasing the number of requests handled by customer support teams.
- ›Limited self-service access to prepaid card information
- ›High volume of customer support requests for balance enquiries
- ›Card and transaction data distributed across multiple banking systems
- ›Need to protect sensitive financial information across all customer interactions
The Solution
We developed a secure prepaid card enquiry platform that connects with FAB's existing banking systems and provides customers with real-time access to balances, transactions, and essential card information through a simple digital experience.
- ›Built a centralized dashboard for prepaid card balances and transaction details
- ›Integrated secure REST APIs with existing FAB banking systems
- ›Implemented identity verification and role-based access controls
- ›Created a responsive interface optimized for mobile and desktop devices
Results
FAB customers can now access prepaid card information instantly through a secure self-service platform, reducing dependency on support teams and creating a faster, more convenient banking experience.
24/7
Access to prepaid card information
-45%
Balance-related support enquiries
<2 sec
Average card information response time
One platform
Centralized card and transaction enquiries
“The platform made prepaid card information easier to access while maintaining the security and reliability expected from a modern banking experience.”
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