Transforming Digital Healthcare
Turning a 9-step referral process into 2 taps.
Overview
Ashford Community Health Network manages referrals across 14 clinics. Patients and staff were both stuck in paper-driven workflows that hadn't changed in over a decade.
The Challenge
The existing healthcare workflow was slow and difficult to manage, with referrals routinely lost between departments and no shared record of patient status.
- ›Average referral took 11 days to reach the right specialist
- ›Staff relied on faxes and phone calls to confirm appointment status
- ›No single view of a patient's history across clinics
The Solution
We created a centralized platform with a simple user experience, built around a FHIR-compliant patient record shared securely across every clinic.
- ›Unified referral queue with automatic routing by specialty and availability
- ›Patient-facing app for appointment status, documents, and reminders
- ›Role-based access controls audited against HIPAA requirements
Results
The new platform reduced manual work and improved efficiency, cutting referral time from days to hours and giving clinical staff a single source of truth.
11d → 19h
Average referral turnaround
-62%
Missed appointments
14
Clinics unified on one record system
“Our staff spent years working around the system instead of with it. This is the first tool that actually matches how care gets delivered.”
More case studies
Logistics & Freight Tech
Keeping a Multi-Carrier Freight Platform Running, Around the Clock
A tiered, SLA-bound support model that gave Sea Technologies' FEED platform 24/7 resilience without pulling engineers off the roadmap.
Retail & E-commerce
Syncing Inventory Across 140 Stores in Real Time
A real-time inventory sync layer that eliminated stock discrepancies between Cresthill's stores, warehouses, and online storefront.